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Technology and software to remain compatible with technology generally used by the legal industry Websites that are up-to-date with respect to firm personnel and firm capabilities Technology or other resources to perform rapid turnaround conflict checks Individual e-mail addresses for all lawyers and the software necessary to support Blackberry or other PDA devices for, at a minimum, all contact persons Electronic billing, if requested Voicemail with English language prompts before and after normal business hours. The Firm commits to: Provide engagement letters upon request Provide fee estimates upon request and to consider requests for alternative fee arrangements Timely bills and to render detailed bills upon request.

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